GTM Systems Administrator

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage our CRM platform, including objects and data models, pipelines, workflows and automation, permissions, and reporting.

• Contribute significantly to major systems modernization initiatives in collaboration with external implementation partners: data mapping and validation, workflow reconstruction, parallel-run support, and execution of cutover plans.

• Develop and sustain integrations across the GTM stack utilizing middleware (Workato) and native connectors: CPQ, conversation intelligence, chat, dialer, enrichment, and partner platforms.

• Co-manage DealHub CPQ with our Deal Desk to ensure a seamless quote-to-order process.

• Address revenue-blocking challenges promptly, particularly at the end of months and quarters.

• Take ownership of data quality throughout the revenue stack, focusing on deduplication, enrichment, routing integrity, and conducting regular audits.

• Document your developments and empower sales users, collaborating with RevOps and Enablement for effective rollout and adoption.

⛳️ Requirements

• 4-7+ years of experience in administering CRM and GTM systems within a B2B SaaS organization.

• Extensive hands-on expertise in managing a modern CRM platform, covering data models and objects, pipelines, workflows and automation, permissions, and reporting; experience across multiple CRM ecosystems is advantageous.

• Integration experience with middleware such as Workato (highly preferred) or similar tools, native connectors, and familiarity with APIs and webhooks as needed.

• Familiarity with quote-to-cash processes: administering CPQ (DealHub or similar) and understanding the interconnectedness of quoting, ordering, and billing.

• Experience in supporting migration or dual-run environments, with a disciplined approach to change management, sandboxes, and testing procedures.

• Security-conscious, with experience in configuring SSO apps and implementing least-privilege permissions.

• A strong communicator who collaborates effectively with Sales, Deal Desk, and RevOps stakeholders under time constraints.

• CRM platform certifications, Workato Automation Pro, and knowledge of tools such as Gong, Qualified, or PartnerStack are beneficial.

🏝️ Benefits

• Competitive compensation and equity plan within the industry.

• Flexible time off, sick days, and 13 paid holidays.

• Comprehensive medical coverage, including Health, Dental, and Vision insurance.

• Paid parental leave, along with benefits for fertility, adoption, and other family planning needs.

• Access to in-office workspaces located in San Francisco & Chicago.

• Monthly allowance for wellness activities, reading, and access to LinkedIn Learning for ongoing professional development.

• Engaging events and activities, both team-based and company-wide, aimed at inspiring, educating, and fostering community.