GTM Engineering

This is a fully remote position, open to applicants in Canada.

📋 Description

• Create, develop, and deploy AI agents and workflows that transform customer insights into successful renewals and cross-sell opportunities.

• Track renewal health and alert Account Managers about at-risk accounts, providing context, suggested next actions, and ample lead time.

• Design and implement an agent-driven cross-sell strategy, which includes fit scoring, account analysis, personalized outreach, interest qualification, and directing intent to sales personnel.

• Manage data flows between product usage systems and the CRM, ensuring data quality, sender reputation, and attribution accuracy.

• Substitute manual processes with reusable AI-agent pipeline modules that Account Management and Sales can utilize independently.

• Take responsibility for reporting on generated pipeline, conversion rates, renewal results, and revenue impacts.

• Conduct controlled experiments without increasing headcount.

• Develop standard operating procedures (SOPs), demonstrations, and playbooks to facilitate adoption.

⛳️ Requirements

• Experience in RevOps, GTM/marketing operations, customer success operations, or GTM engineering, with practical experience in automation development.

• Proficient in low-code orchestration tools (n8n, Make, Zapier, or similar).

• Familiarity with Python or TypeScript for API integrations and data transformation tasks.

• Proficient in using agentic tools and MCP connectors.

• Strong skills in LLM workflow design, including agent orchestration, tool utilization, and evaluation.

• Proven experience in delivering AI agents or LLM workflows to actual users.

• Proficient in SQL for querying and validating usage, support, and renewal data.

• Strong understanding of CRM systems and data modeling; experience with HubSpot is a plus.

• Experience with seamless integrations between product usage data and CRM systems.

• Knowledge of deliverability management for outbound communications.

• Understanding of key subscription business metrics, such as renewal rate, net retention, and customer lifetime value.

• Experience or keen interest in outbound and signal-based go-to-market strategies.

• Capability to collaborate directly with Sales and Account Management, translating complex builds into understandable terms.

• Ability to foster adoption through demonstrations and comprehensive documentation handoffs.

• Bonus: experience in developing AI-driven qualification or scoring systems.

• Bonus: B2B SaaS experience with multiple product lines, preferably in product-led or demo-led environments.

• Bonus: published technical content that simplifies complex systems for broader accessibility.

🏝️ Benefits

• Participate in the LTIP program, sharing in Workleap's long-term growth.

• RRSP contributions.

• Family health insurance coverage.

• Access to telemedicine services.

• Annual wellness budget for health-related expenses.

• Flexible vacation policy to promote work-life balance.

• Option for remote work, with the opportunity to utilize our Montreal office.

• In-person team gatherings twice a year.

• Access to Claude for all employees.