GTM Engineer, Post-Sales

This is a fully remote position, open to applicants in United States.

📋 Description

• Automate the configuration from contract to billing, ensuring that signed terms are accurately translated into the appropriate billing setup, validated prior to launch.

• Manage the onboarding activation tracker, guiding each new customer through to successful live billing.

• Develop automation for billing reconciliation that identifies discrepancies before customers notice them, and oversee the resolution of customer disputes until they are closed.

• Create automation for SIM order intake and logistics, freeing up Account Executives from operational tasks.

• Establish the renewal administration engine: renewal calendar, auto-renewal communications, and Salesforce renewal field maintenance, collaborating with Revenue Operations.

• Enhance the current account health and expansion signal system, directing actionable insights to Account Executives and ensuring follow-through on execution.

• Oversee migration completion tracking and customer communication, collaborating with Solutions on technical execution.

• Assess and incorporate AI-driven tools into the post-sale stack, distinguishing impactful elements from extraneous noise.

⛳️ Requirements

• A minimum of 3 years in GTM engineering or automation-centric operations within Revenue Operations, Sales, or Customer Success Operations.

• Proven experience in creating automations, integrations, or AI workflows (minimum of Zapier-level experience, with proficiency in Python or APIs being advantageous).

• Proficient in Salesforce or a similar CRM, with a solid understanding of how record-keeping hygiene impacts downstream reporting.

• Experience with Gong or a similar call intelligence platform, including its use for minimizing manual CRM data entry.

• Background in developing automation concerning margin or pricing data, converting contract terms into indicators of leakage or uplift.

• Comfortable utilizing issue-tracking tools such as Linear to monitor multi-week technical workflows (e.g., migrations).

• Familiar with modern AI tools and a history of applying them to actual operational workflows, rather than merely experimenting.

• Capable of effectively managing customer-facing discussions regarding billing, onboarding, and order issues.

• Possesses a mindset focused on elimination: questions the necessity of tasks before creating solutions around them.

🏝️ Benefits

• Competitive compensation: All employees receive equity upon hiring, with transparent salary and equity formulas shared across the team.

• Health and time off: Flexible health coverage (up to 100% for employees, 95% for dependents), unlimited PTO with a mandatory two weeks, monthly mental health days, and 14 weeks of paid parental leave.

• Remote work support: A $1,000 hiring bonus plus a $250/month WFH stipend (taxable) to assist with home office setup, productivity, professional development, or coworking expenses.

• Financial security: Life and disability insurance fully covered, a 401(k) plan (no match), and access to our Professional Development Fund after one year.