GTM Associate, AI Product

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and test the initial go-to-market strategy: Identify early customer segments, use cases, positioning, messaging, and the customer journey.

• Collaborate directly with clients: Engage with salon and spa owners and operators through discovery sessions, demonstrations, onboarding, and adoption processes.

• Enhance activation and usage: Determine what delivers customer value, pinpoint where customers encounter obstacles, and identify ways to boost activation, time-to-value, and ongoing engagement.

• Establish repeatable processes: Design effective systems for qualification, demonstrations, onboarding, education, support, and customer feedback.

• Collaborate with product and engineering teams: Transform customer discussions and usage trends into actionable product insights and priorities.

• Conduct targeted experiments: Evaluate messaging, onboarding flows, customer education, and follow-up strategies, utilizing metrics like conversion rates, activation, time-to-value, usage, and retention.

⛳️ Requirements

• Strong structured problem-solving abilities and the capacity to translate ambiguous challenges into actionable plans.

• High level of initiative and a proven track record of assuming responsibility beyond your formal role.

• Exceptional customer interaction skills: You build trust, ask insightful questions, simplify complex concepts, and guide conversations towards desired outcomes.

• Strong product judgment: You recognize when users are confused, blocked, engaged, or successful.

• Proficiency in using data to discern patterns, assess experiments, and make informed decisions.

• Excellent written communication skills with the ability to distill complex customer feedback into clear internal recommendations.

• Versatile in handling customer interactions, operational execution, strategic analysis, and cross-functional problem-solving.

• Genuine enthusiasm for AI and its potential to enhance real-world business workflows.

🏝️ Benefits

• Health, dental, vision, life, and long-term disability insurance.

• Generous monthly wellness budget for gym memberships, yoga, and more.

• Premium subscription to the Calm app and One Medical membership.

• Flexible paid time off (PTO).

• 401(k) plan available (no matching).

• Employee stock option program.