Growth Support Specialist, Bilingual Spanish Preferred

📋 Description

• The Growth Support Specialist collaborates with the Community Liaison/Business Development team to facilitate patient admissions and enhance census growth.

• Engages in inbound and outbound communication with patients and referral partners, outlining the advantages of enrollment with the company and arranging the initial appointment.

• Responsible for verifying patient insurance coverage.

• Handles both internal and external inquiries concerning patient eligibility and admission processes.

• Provides education to patients and referral partners about our commitment to delivering high-quality, personalized healthcare at home for those who require it the most.

• Complies with internal quality, productivity, standard work expectations, and compliance standards.

• Possesses a comprehensive understanding of eligibility and enrollment processes for the Medical Group.

• Ensures timely and professional responses to direct emailed inquiries.

⛳️ Requirements

• High School diploma or its equivalent.

• A minimum of 1 year of experience in a healthcare-related field.

• Proficient in Microsoft Excel, Word, and Outlook.

• Excellent customer service, organizational, and interpersonal skills, with the ability to prioritize tasks effectively.

• Professional demeanor, reliable, and self-motivated.

• Must possess effective and professional communication skills with all personnel levels, both within and outside the organization.

🏝️ Benefits

• Comprehensive Health, Dental, Vision, Disability & Life Insurance, among other offerings.

• 401K Retirement Plan with company matching.

• Reimbursement for Tuition, Professional Licenses, and Certifications.

• Paid Time Off, Holidays, and Volunteer Time.

• Paid Orientation and Training.