Growth Manager, SMB

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of generating new revenue and fostering growth within emerging multi-unit restaurant brands.

• Conduct research to identify target Ideal Customer Profile (ICP) brands utilizing marketplace data, LinkedIn, industry reports, and other relevant sources.

• Evaluate and prioritize target brands based on catering operations, menu offerings, and additional criteria.

• Maintain an individual sales quota and engage in prospecting through calls, emails, social media, and various tools.

• Develop and execute outbound campaigns employing email, LinkedIn, calls, personal networks, and marketing automation tools like AmpleMarket.

• Promptly respond to interest generated from inbound inquiries and marketing efforts.

• Initiate conversations with decision-makers via outbound campaigns, cold calling, email sequences, LinkedIn outreach, and suitable in-person meetings.

• Design and enhance outbound strategies, communication scripts, objection handling techniques, and vertical-specific messaging.

• Assess leads based on business requirements, decision-making procedures, catering operations, menu design, and readiness to adopt the MONKEY platform.

• Create customized outreach materials, such as one-pagers and emails.

• Conduct discovery sessions to understand brands' off-premise catering models, limitations, and growth aspirations.

• Deliver product demonstrations with assistance from the broader Growth team.

• Compile post-call recap documentation detailing findings, proposals, and next steps.

• Manage larger deals, transition leads, and facilitate complex technical discussions as necessary.

• Collaborate with Growth leadership on formal proposals, commercial terms, and Master Service Agreements (MSAs).

• Provide constructive feedback on sales and marketing materials.

• Engage in collaborative problem-solving with growth, marketing, product, and operations teams.

• Contribute competitive and market intelligence to the product roadmap.

• Oversee pipeline management, stages, next steps, notes, and activity history in HubSpot.

• Develop and refine outbound systems, cadences, lists, templates, and follow-up processes.

• Collaborate with the broader team and represent MONKEY in a professional manner.

⛳️ Requirements

• Strong interest in restaurant technology, catering, and multi-unit operations.

• Eagerness to learn about catering programs, their metrics, and operational challenges.

• Proactive self-starter with a mindset geared towards building.

• Ability to thrive in ambiguous situations and high-ownership environments.

• Excellent communication and interpersonal skills.

• Confident on the phone and capable of engaging in face-to-face interactions.

• Ability to communicate clearly and concisely in both written and verbal formats.

• Demonstrated grit, resilience, curiosity, and a consultative approach.

• Familiarity with CRM tools and outbound engagement platforms.

• B2B SaaS sales experience is advantageous but not mandatory.

• Sales experience in restaurant, grocery, or hospitality brands is a plus, though not required.

• A background in restaurant operations, off-premise, or catering is highly desirable.

• An existing network of decision-makers or influencers at restaurant brands with catering operations is a significant advantage.

🏝️ Benefits

• Leadership in the category with an opportunity for a fresh start.

• The chance to make a real impact while enjoying autonomy.

• Direct collaboration with seasoned sales leaders.

• Access to hands-on mentorship.

• Opportunities for rapid advancement into sales, account management, support, or implementation roles.

• Flexibility with remote work arrangements.