Growth and Engagement Coordinator

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Facilitate webinars, virtual information sessions, online networking events, and other engaging digital gatherings with enthusiasm and poise.

• Greet participants, promote participation, manage group dynamics, and foster an inclusive online atmosphere.

• Address incoming calls, messages, social media inquiries, and expressions of interest promptly and professionally.

• Establish connections with new contacts, comprehend their needs, and identify appropriate next steps or potential business opportunities.

• Investigate relevant contacts, organizations, and market possibilities that could enhance business growth.

• Execute personalized outreach via telephone, email, social media, and other approved digital platforms.

• Professionally represent the opportunity as a visible and approachable contact during events, calls, and online interactions.

• Organize social media initiatives that stimulate conversation, participation, event attendance, and relevant inquiries.

• Keep precise CRM records, including contact information, conversation notes, relationship context, pipeline stages, and follow-up actions.

• Utilize CRM, telephone, and AI-driven systems to enhance communication, automate suitable tasks, and ensure consistent follow-up on opportunities.

• Monitor outreach, event engagement, inquiries, qualified opportunities, and conversion progress.

⛳️ Requirements

• A completed bachelor’s degree in drama, acting, performance, psychology, humanities, sociology, communications, marketing, public relations, business, events, or another relevant field.

• Exceptional written and spoken English language skills, as you will be interacting with international role players.

• Proven confidence in communicating with new individuals via telephone calls, video meetings, online events, or face-to-face interactions.

• A warm, approachable, and engaging communication style that encourages others to feel at ease in conversations.

• Strong emotional intelligence and the capacity to identify tone, hesitation, interest, and other interpersonal signals.

• Ability to tailor your communication style according to the audience, context, and the needs of the individuals you are engaging with.

• Confidence in speaking on camera, facilitating group discussions, and sustaining energy during online sessions.

• A proactive attitude towards initiating conversations, nurturing relationships, and following up consistently.

• Strong written communication skills for email, social media, and digital interaction.

• Familiarity with using a CRM, contact database, or structured follow-up system.

• Confidence in utilizing social media platforms for professional engagement, community building, or lead generation.

• An interest in AI-enhanced tools, workflow automation, and digital systems.

• A commercially aware, service-oriented mindset and a drive to achieve measurable results.

🏝️ Benefits

• A collaborative, people-focused performance culture.

• Opportunities for growth in a dynamic environment.

• Practical experience with online events, relationship development, social media, CRM systems, and AI-driven workflows.