Group Manager – FNA

This is a fully remote position, open to applicants in Costa Rica.

📋 Description

• Strive to achieve all Finance and Operations objectives.

• Oversee comprehensive F&A processes for designated projects and assigned regions.

• Manage expectations of both external and internal customers.

• Fulfill commitments to clients, even when they fall outside of SLA agreements.

• Execute processes in accordance with client SLA requirements.

• Proactively address CSAT feedback and suggest solutions to surpass client expectations.

• Maintain attrition rates below target levels.

• Guide direct reports in their daily responsibilities and career development (including identifying their growth needs).

• Advocate for rewards and recognition initiatives linked to core values and specific business goals.

• Invest in opportunities to enhance client service and deliver solutions that go beyond merely meeting SLAs.

⛳️ Requirements

• Proven experience in managing large F&A teams.

• Demonstrated leadership abilities and a track record of high performance.

• Strong verbal and written communication skills.

• High level of accuracy and strong analytical capabilities.

• Experience in project planning and conducting stakeholder calls for project execution.

• Attention to detail.

🏝️ Benefits

• Remote work options.