Group Account Director

📋 Description

• Oversee and lead a client services team managing an account group with revenues exceeding $8 million, ensuring achievements related to client growth objectives, budgets, and timelines.

• Build and maintain robust relationships with key client leadership, decision-makers, and influencers in client organizations, as well as with internal and external partners.

• Formulate and execute strategic plans aimed at account growth and retention, identifying new opportunities and potential areas for enhancement.

• Offer strategic advice and direction to clients based on their objectives, needs, and challenges, proposing innovative and effective solutions that yield measurable outcomes.

• Guide teams to realize a vision of account opportunities and performance, utilizing data and insights to optimize campaigns and showcase value and return on investment (ROI).

• Establish and elevate quality standards and best practices across all global team initiatives.

• Foster collaboration and the sharing of best practices within client services and throughout the agency.

• Address and resolve issues or conflicts as they arise, ensuring client satisfaction and retention.

• Contribute to the overall vision and direction of the agency, including engaging in new business development and pitching activities.

• Perform additional duties as assigned.

⛳️ Requirements

• Bachelor’s degree in marketing, business, communications, or a related discipline, or equivalent experience.

• At least 7 years of experience in account management, ideally within an agency context.

• A minimum of 3 years of experience in leading and managing teams.

• Proven experience in developing and implementing integrated marketing strategies across diverse channels and platforms.

• Experience collaborating with clients from various industries, including technology, healthcare, manufacturing, and other complex sectors.

• Exceptional communication, presentation, and negotiation skills, in both written and verbal formats.

• Strong analytical, problem-solving, and decision-making abilities, with the capacity to leverage data and insights to drive actions and results.

• Enthusiastic, proactive, and collaborative, possessing a customer-centric mindset and a focus on growth.

🏝️ Benefits

• Competitive Reward & Pay – we recognize and appreciate your contributions with fair and competitive compensation aligned with local market standards, designed to celebrate excellence and support long-term success.

• Career Growth & Development – we believe in continuous development, not just annual reviews. Through our Continuous Performance Management (CPM) process, which includes regular feedback and coaching, we assist you in refining your skills, celebrating your accomplishments, and planning for future success, enabling you to achieve your full potential.

• Collaboration – be part of a cross-functional, global team that values the sharing of insights, ideas, and best practices to drive collective success.

• Professional Development – we invest in your growth through ongoing training and learning programs designed to enhance your expertise and confidence.

• Work-Life Balance – while we expect commitment to client success, we also prioritize your wellbeing, offering flexible working arrangements and ample paid time off.

• Community & Recognition – we celebrate our employees through social and team-building events, acknowledge length of service and life milestones, and appreciate individual contributions through our Gravity Gratitude ‘kudos’ recognition program.

• Family Support – we understand the importance of family and provide family-friendly policies such as parental leave, alongside access to wellbeing resources to help you balance work and family life.

• Purpose & Belonging – we are dedicated to Environmental, Social, and Governance (ESG) principles, fostering a workplace that values positive impact. Our employees are encouraged to engage in employee resource groups that promote wellbeing, sustainability, and culture.