Government Travel Consultant

This is a fully remote position, open to applicants in Alabama, +19 more states.

📋 Description

• Respond promptly to calls and emails from clients seeking new travel arrangements or modifications to existing itineraries.

• Utilize Sabre to accurately and efficiently book and issue airline, hotel, car, and other reservations.

• Maintain adequate account knowledge to assist clients without delay.

• Review queues daily to ensure accuracy and completeness of all issued tickets.

• Manage service non-stop programs such as preferred vendors, Waiver/Favors, RezCritiques, and Vacation Referrals.

• Offer travel expertise to clients.

• Send quotes for international travel; analyze rules to identify restrictions or non-refundable conditions, and understand open skies and FAA regulations.

• Achieve KPIs established by management (e.g., productivity, transactions, etc.), including consistent attendance and adherence to the schedule.

• Communicate with airlines regarding flight changes, seating, and upgrades, and provide necessary updates to clients.

• Follow ADTRAV policies, procedures, and approved workflows for servicing travelers.

• Deliver exceptional customer service in every interaction with travelers, demonstrating empathy and effectively resolving issues.

• Collaborate effectively with other agents and employees to address problems, gather information, and assist travelers.

• Develop expertise in ADTRAV's industry and customer base.

• Engage in ongoing training to continuously enhance knowledge and skills within the industry.

• Represent ADTRAV by embodying company values and fostering effective working relationships with employees, partners, vendors, and clients.

• Comply with company policies and procedures.

• Perform additional duties as assigned.

⛳️ Requirements

• High school diploma or equivalent is required.

• Minimum of 2 years of experience in booking domestic and international travel; experience with complex international travel is a plus.

• Required experience in booking travel for government clients.

• Proficient in using a GDS System; Sabre experience is required, Amadeus experience is a plus.

• Extensive knowledge of city, airline, hotel, and car rental codes.

• Understanding of federal travel regulations, including the Fly America Act and Open Skies Agreement.

• Strong computer and typing skills, including quick navigation between programs and use of shortcut keys.

• Proven ability to learn and utilize technology, managing multiple applications and monitors simultaneously.

• Consistently provide excellent customer service to both internal and external clients.

• Familiarity with Microsoft Office Suite (Outlook, Word, Excel).

• Exceptional English written and verbal communication skills.

• Excellent listening skills; capable of addressing and clarifying travelers' needs effectively.

• Strong attention to detail, emphasizing accuracy and quality.

• Highly self-motivated with the ability to manage multiple priorities and complete tasks with minimal supervision.

• Strong organizational and problem-solving capabilities.

• Ability to convey ideas and concepts clearly and concisely while being receptive to feedback and guidance.

• Present a professional and positive demeanor when interacting with internal and external customers/clients and work collaboratively.

• Capability to work remotely and meet company home-office requirements.

• Able to sit and work at a computer for extended periods without leaving the work area.

• Maintain confidentiality of company and client information.

• Availability to work a schedule between Monday and Friday, 7am-7pm CT.

• Willingness to work some weekends and holidays as required.

• Must pass a credit, criminal, and/or employment reference background check successfully.

• This position requires access to sensitive data and travelers under a government contract, necessitating U.S. citizenship. Candidates must provide proof upon hire.

• Must successfully complete a government clearance process as mandated by clients.

🏝️ Benefits

• Medical

• Dental

• Vision

• Life

• Disability

• Flexible Spending Accounts

• 401(k)

• PTO