Government Account Representative

This is a fully remote position, open to applicants in Illinois, +4 more states.

📋 Description

• Support in educating and informing federal employees (both active and retired) along with Health Benefits Officers regarding the Service Benefit Plan through: 1) group presentations; 2) individual claims meetings on-site; 3) pre-retirement seminars; 4) Health Fairs; 5) Open Houses at major defense agencies; 6) training conferences and educational seminars; 7) participation in statewide conventions organized by the National Association of Retired Federal Employees.

• Assist with activities during Open Season to ensure a successful program and to achieve set national and corporate objectives.

• Aid in determining the agency's service requirements and collaborate with the agency for scheduling meetings, presentations, etc. Distribute materials, brochures, claim forms, and other resources to all agencies.

• Provide field service support to the agencies concerning claims and enrollment issues, which includes direct counseling with subscribers, file transmittal, and follow-up efforts. Ensure all concerns are effectively addressed.

• Foster and sustain a professional working relationship with Health Benefits Officers to create an open-door alliance with the respective agencies within the assigned territories. Uphold a reputable standing with Federal Employee Program (FEP) subscribers and prospective enrollees.

• Establish efficient communication and maintain a good working relationship with various internal departments; for instance, FEP claims regarding issues related to incorrect claim processing, and Field Marketing offices concerning FEP Contract training, as well as Membership on inquiries or issues related to subscriber coverage or enrollment applications.

• Maintain an in-depth understanding of the FEP Contract for interpretation, resource, and training purposes.

• Compile various activity and status reports on a daily, weekly, monthly, quarterly, and annual basis.

• Ensure databases are up-to-date.

• Assist with departmental projects.

• Accountable for new sales only, service only with add-on sales, or combined sales and service for the designated cluster of government accounts.

• May perform any one or a combination of the following duties: 1) Conduct service calls on existing groups to maintain rapport and resolve service issues; 2) Engage in renewal activities by developing financial strategies and product alternatives; 3) Participate in the appeal process and formulate presentation strategies; 4) Make sales calls and engage in necessary prospecting activities; 5) Develop programs, proposals, and strategies; 6) Deliver educational presentations to groups; 7) Conduct enrollments; 8) Select and train Health Improvement Association (HIA) volunteer workers and instruct HIA group administrators on essential functions; 9) Must meet established sales, service, or sales and service standards to qualify.

• Communicate and interact professionally and effectively with colleagues, management, customers, etc.

• Adhere to HIPAA, Diversity Principles, Corporate Integrity, Compliance Program policies, and other relevant corporate and departmental guidelines.

• Maintain complete confidentiality regarding company affairs.

• Keep management informed about developments in areas of assigned responsibilities and undertake special projects as required or requested.

⛳️ Requirements

• 2 years of college education or 2 years of experience in servicing insurance accounts.

• 2 years of experience in marketing or sales related to insurance accounts.

• A current, valid General Agent Insurance Agent License or the ability to obtain one within the first 3 months.

• Familiarity with insurance accounts, ratings, and marketing/sales/service techniques.

🏝️ Benefits

• Health insurance

• 401(k) savings plan

• Pension plan

• Paid time off

• Paid parental leave

• Disability insurance

• Supplemental life insurance

• Employee assistance program

• Paid holidays

• Tuition reimbursement