Global Technical Operations Control Center Leader

This is a fully remote position, open to applicants in Florida.

📋 Description

• Oversee the daily operations of the Global Technical Operations Control Center (TOCC).

• Assess operational performance across all current projects, commissioning activities, and client interactions.

• Provide centralized supervision of field operations, commissioning timelines, essential milestones, and resource allocation.

• Facilitate real-time decision-making during operational interruptions, technical challenges, project setbacks, and client escalations.

• Create and uphold operational control processes, communication strategies, and escalation protocols.

• Develop and implement operational playbooks for commissioning, startup, turnover, and emergency response activities.

• Propel continuous improvement initiatives aimed at enhancing safety, quality, productivity, and customer satisfaction.

• Ensure that customer commitments, service levels, and project milestones are reliably met.

• Act as the primary escalation point for customer issues and operational challenges.

• Track customer satisfaction metrics and initiate corrective action plans when necessary.

• Oversee workforce deployment and resource distribution across various projects and geographical areas.

• Manage assignments of technicians, engineers, commissioning managers, and field leadership to optimize resource utilization.

• Develop and oversee operational budgets for labor, travel, equipment, training, and project support activities.

• Identify opportunities for cost reduction and productivity enhancement without compromising quality or customer experience.

• Establish and monitor key performance indicators (KPIs) related to project execution, revenue, and gross margin performance.

⛳️ Requirements

• Bachelor's degree in Engineering, Business, Operations Management, Construction Management, Finance, or a related field is preferred.

• An MBA or advanced business degree is preferred.

• 8+ years of leadership experience in technical operations, commissioning, mission-critical facilities, construction, engineering, or industrial operations.

• Experience managing operations across multiple sites and field service organizations.

• Strong comprehension of project execution, workforce planning, and operational controls.

• Background in budgeting, forecasting, and financial analysis.

• Demonstrated ability to lead teams through intricate technical and operational challenges.

🏝️ Benefits

• Health and wellness plans (medical, dental, vision, life, disability)

• Flexible spending accounts

• Paid time off, holidays, and more

• Paid parental leave

• 401K plan with immediate matching benefits

• Employee assistance programs

• Tuition reimbursement programs

• Employee discount programs