Global Solutions Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide daily leadership, coaching, and support for career development to the Global Leasing Coordinators.

• Oversee the daily distribution of workloads, work queues, and lease pipelines to uphold service standards and operational effectiveness.

• Conduct regular audits of leases, financial transactions, Salesforce entries, Oscar records, and operational documents to ensure compliance and quality.

• Manage intricate lease transactions, renewals, extensions, early departures, and other non-standard leasing situations.

• Assess lease agreements, reservation information, partner invoices, and financial records to ensure accuracy, profitability, and compliance.

• Track partner performance in relation to Service Level Agreements (SLAs).

• Collaborate with Apartment Services to proactively address pre-arrival concerns.

• Act as the primary escalation point for complex lease-related issues.

• Create and execute SOPs, workflow enhancements, and automation initiatives.

⛳️ Requirements

• Bachelor's degree in Business, Hospitality, or a similar field.

• Over 4 years of experience in the furnished housing industry, including apartment procurement or supply chain management.

• More than 5 years of experience in managing individuals or teams.

• Strong analytical abilities and problem-solving skills.

• Proficient in Salesforce or a similar CRM platform.

• Fluent in reading, writing, speaking, and understanding English.

• Proficient in Microsoft Office Suite.

🏝️ Benefits

• Health insurance.

• Paid time off.

• Professional development.