Global Operations Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the establishment and activation of utility services for new accommodations, service modifications, disconnections, Wi-Fi enhancements, and internet-related concerns.

• Facilitate housekeeping, maintenance, inspections, arrivals, and departures to ensure accommodations are ready for guests.

• Examine inspection reports, initiate corrective measures, and follow up on any deficiencies prior to guest arrival.

• Track maintenance and service requests while liaising with vendors and property management for prompt resolution.

• Organize guest parking arrangements, reservations, usage notifications, and billing documentation.

• Monitor accommodation readiness, cleanliness, utilities, parking, and operational tasks in Salesforce and other designated systems.

• Address readiness issues and unresolved matters that may impact the guest experience.

• Develop and sustain relationships with property management teams, housekeeping services, utility providers, maintenance vendors, and parking partners.

• Coordinate vendor access, Certificates of Insurance, elevator bookings, and service scheduling.

• Ensure compliance with building requirements, policies, and access protocols.

• Collaborate with the Accounting department regarding parking billing and any discrepancies.

• Work alongside Guest Services, Operations, Global Leasing, Accounting, and other teams to ensure smooth operations and transitions.

• Utilize Salesforce cases, dashboards, reports, and additional tools to prioritize and manage workload.

• Supervise assigned tasks and service requests in accordance with timelines and company standards.

• Keep accurate records and documentation of operational activities and resolutions.

• Provide updates and handoffs concerning readiness, inspections, and service recovery.

• Communicate timelines, obstacles, and deadlines to the Global Solutions Manager.

• Participate in weekend and holiday operational duties, including monitoring readiness, coordinating corrective actions, escalating urgent matters, and supplying handoff documentation.

⛳️ Requirements

• A high school diploma or equivalent is required.

• A Bachelor’s degree in Hospitality, Business, Operations, or a related discipline is preferred.

• A minimum of 3 years of experience in hospitality, global mobility, serviced accommodations, relocation services, property management, or operations is necessary.

• Proficiency in Microsoft 365, including Excel, Word, Outlook, and Teams is required.

• Experience with Salesforce, Oscar, or similar operational platforms is preferred.

• Strong written and verbal communication skills are essential.

• Excellent organizational, prioritization, and time-management skills are required.

• Capability to manage multiple priorities and deadlines in a fast-paced environment is essential.

• Strong problem-solving abilities and attention to detail are necessary.

• Ability to work independently while effectively collaborating with various departments and external partners is crucial.

• Willingness to learn and adapt to company-specific software and systems is important.

• Flexibility to engage in weekend and holiday operational duties as business needs arise.

• A reliable internet connection and a home workspace conducive to focused, professional work during scheduled hours are required.

• Ability to meet physical requirements with or without accommodations is essential.

🏝️ Benefits

• Medical, Dental, and Vision Insurance

• Life, Short- and Long-Term Disability Insurance

• Medical FSA and Commuter Benefits

• 401(k) with Company Match

• Fully remote work arrangement

• Work-life balance

• Inclusive, collaborative work environment