Global Operations Manager

This is a fully remote position, open to applicants in Alabama, +3 more states.

📋 Description

• Lead process enhancements and guarantee uniform service delivery across various regions for a corporate real estate portfolio.

• Implement operational strategies and initiatives that improve the effectiveness of service delivery.

• Establish standardized operational processes while being flexible to regional and client-specific needs.

• Oversee daily operations to ensure compliance with procedures and quality benchmarks.

• Organize activities across designated locations or service areas.

• Foster team development through training, coaching, and providing performance feedback.

• Recognize and execute improvements in operational efficiency and service quality.

• Keep operational documentation, procedures, and knowledge resources up to date.

• Track performance metrics and apply corrective measures as necessary.

• Collaborate with service line teams and internal stakeholders to address operational challenges.

• Relay operational status, obstacles, and enhancements to management.

• Leverage operational technology, automation, digital solutions, data, and reporting tools.

• Ensure compliance with regulatory requirements, JLL policies, and client contractual commitments.

• Identify operational risks and escalate any concerns promptly.

• Research and propose scalable approaches, tools, and frameworks.

• Assist with monthly governance reporting and updates on best-practice rollouts.

• Support training programs for new hires and account-specific training initiatives.

⛳️ Requirements

• Bachelor's degree in Business Administration, Operations Management, or a related discipline.

• At least 3 years of experience in process improvement, change management, or governance program support for a large corporate real estate account or portfolio.

• Proven success in leading process improvement projects and achieving measurable operational efficiencies in complex, matrixed organizations.

• Strong project management capabilities with experience in managing multiple concurrent initiatives across various time zones and cultural contexts.

• Familiarity with CMMS and operations technology platforms.

• Demonstrated ability to support large-scale initiatives and cross-functional programs.

• Capability to facilitate change management initiatives related to process enhancements, technology implementations, or organizational restructuring.

• Ability to promote best-practice sharing and knowledge transfer among regions.

• Experience with Corrigo is highly preferred.

• Knowledge of Smartsheet, SharePoint Lists, and Power Automate.

• Understanding of JLL Work Dynamics tools and processes.

• Familiarity with system integrations, ticketing platforms, or ITSM tools.

• Willingness to travel up to 5%.

• Must have authorization to work in the United States without sponsorship.

🏝️ Benefits

• 401(k) plan with company matching contributions.

• Comprehensive Medical, Dental & Vision Care.

• Paid parental leave at 100% of salary.

• Paid Time Off and Company Holidays.

• Early access to earned wages through Daily Pay.

• Supportive culture and a comprehensive benefits package focused on mental, physical, and emotional well-being.

• Reasonable accommodations available for individuals with disabilities.