Global Key Account Manager – Hyperscale Solutions

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee day-to-day and strategic interactions with designated global hyperscale accounts, acting as the main point of contact for customer relationships.

• Create and implement account strategies, conduct quarterly business assessments, and monitor performance against established KPIs and growth objectives.

• Supervise delivery timelines, pending orders, and supply chain updates, facilitating internal problem resolution to meet customer expectations.

• Monitor and report on customer quality, pricing, and delivery KPIs, and orchestrate cross-functional responses when performance discrepancies are identified.

• Collaborate internally with supply chain, logistics, product management, quality, and engineering teams to support and enhance ongoing hyperscale initiatives.

• Direct new product launch activities and product transitions, overseeing timelines, stakeholder communication, and risk management.

• Manage order forecasting processes and translate customer demand signals into actionable insights for production and capacity planning teams.

• Discover and cultivate new contacts, projects, and expansion opportunities within assigned hyperscale accounts to increase scope and revenue.

• Prepare and present customized product and solution presentations and proposals.

• Maintain consistent, proactive communication with customer teams to ensure high satisfaction and strengthen the overall partnership.

• Enhance penetration across key customer functions including procurement, engineering, operations, sustainability, and senior leadership.

• Share market insights and strategic perspectives with leadership to enhance commercial and product decisions.

• Collaborate with marketing for customer events, executive visits, and hyperscale-related materials and campaigns.

• Ensure compliance with corporate procedures, ISO standards, and documentation requirements across all account activities.

⛳️ Requirements

• A bachelor's degree is mandatory, with a preference for engineering, business management, marketing, or a related field.

• A minimum of 4–6 years of experience in account management, enterprise sales, or business development, ideally within IT infrastructure, data center, or technology sectors.

• Demonstrated capability to independently manage complex, multi-stakeholder accounts and drive revenue growth.

• Strong interpersonal skills with the ability to build trusted relationships across multiple levels within the customer organization.

• Solid analytical and problem-solving capabilities with an emphasis on detail.

• Exceptional verbal, written communication, and presentation skills.

• Proficiency in MS Office (Word, Excel, PowerPoint) and CRM platforms (Salesforce or equivalent).

• Experience in global account management or cross-regional operations is advantageous.

🏝️ Benefits

• Health insurance

• Retirement plans

• Paid time off

• Flexible work arrangements

• Professional development