Global IT Operations Manager

📋 Description

• Oversee and cultivate a remote team of IT professionals across the United States and Europe, facilitating daily operations and team development.

• Support IT functions for a globally distributed workforce.

• Manage essential IT service operations, encompassing user provisioning, access management, SaaS administration, and endpoint lifecycle management.

• Handle identity and access management systems (e.g., Okta), ensuring secure, scalable, and efficient access workflows.

• Propel the automation of IT processes such as onboarding, offboarding, and access modifications using tools like Tines or similar platforms.

• Administer and enhance SaaS platforms, including Google Workspace, Slack, Zoom, GitHub Enterprise, among others.

• Monitor SaaS license usage, track expenditures, and identify opportunities for cost optimization and tooling enhancements.

• Collaborate with Security, People, and business leaders to maintain compliance, access governance, and a positive employee experience.

• Assist in transitioning IT operations from an external vendor to an in-house team, enhancing service quality and operational transparency.

• Establish and monitor key IT metrics (e.g., provisioning speed, service quality, system usage) to foster continuous improvement.

⛳️ Requirements

• Over 5 years of experience in IT, with at least 2 years in a managerial role overseeing IT teams or functions.

• Proficiency in administering Google Workspace or comparable enterprise productivity platforms.

• Extensive experience managing SaaS applications, focusing on provisioning, access control, and license management.

• Practical experience with identity and access management systems, preferably Okta or similar SSO platforms.

• Exceptional leadership abilities with a demonstrated capacity to coach, develop, and retain talent.

• Familiarity with IT automation tools (e.g., Tines, BetterCloud, Zluri, or similar).

• Experience in managing endpoints and device lifecycle processes within a modern SaaS environment.

• Capability to manage distributed teams and collaborate efficiently across different regions and functions.

🏝️ Benefits

• Home office stipend, reimbursement for phone and internet, coworking membership.

• Opportunities for virtual and in-person team bonding activities (lunches, events, competitions).

• Competitive geo-neutral compensation in the U.S.

• Annual performance reviews to ensure equity and alignment with market standards.

• Standardized bonus or commission structure.

• 401(k) plan with employer contributions.

• Equity opportunities.

• Comprehensive medical, dental, vision, disability, and life insurance for employees and their dependents.

• Full premium coverage for individuals on high-deductible plans.

• 24/7 Virtual Care and Employee Assistance Program.

• Employer-funded HSA contributions and other pre-tax benefits.

• Quarterly wellness stipend and complimentary Headspace subscription.

• Over 4 weeks of paid time off (PTO), plus paid sick and mental health days.

• 13 paid holidays with the option to exchange for personal days.

• Up to 16 weeks of fully paid parental leave.

• Clear pathways for internal mobility and promotions.

• Bi-annual performance evaluations, team workshops, and leadership training opportunities.

• Unlimited access to Coursera and O’Reilly.

• An additional 2 PTO days annually designated for learning and development.

• Commitment to equity and appreciation of diverse perspectives.

• Agile, founder-led organization that emphasizes collaboration and innovation.