Global Head of Operations

This is a fully remote position, open to applicants in India.

📋 Description

• Direct all operational activities across India and the Philippines.

• Create and implement a global operations strategy that aligns with the company's growth goals.

• Maintain consistent service delivery standards, operational governance, and client experience across all business sectors.

• Foster a cohesive operational culture among geographically diverse teams.

• Manage delivery operations for staff augmentation, managed IT services, and consulting projects.

• Ensure that SLAs, KPIs, and client commitments are consistently met or surpassed.

• Collaborate with cross-functional teams to facilitate client onboarding, transitions, and the success of ongoing engagements.

• Promote continuous improvement in service quality, responsiveness, and client satisfaction.

• Supervise workforce planning, capacity management, and resource allocation across global delivery teams.

• Enhance utilization, bench management, and staffing efficiency.

• Work with Talent Acquisition to aid in hiring, retention, performance management, and leadership development.

• Design, implement, and refine operational processes, systems, and governance frameworks.

• Oversee operational budgets, cost control measures, and profitability targets.

• Act as a vital member of the executive leadership team, contributing to company strategy and decision-making.

⛳️ Requirements

• Over 10 years of experience in operations leadership within IT services, staffing, business services, or consulting settings.

• Demonstrated experience managing operations across multiple countries, preferably in India and the Philippines.

• In-depth knowledge of staff augmentation, managed services, and IT consulting delivery models.

• Proven track record in scaling operations, enhancing profitability, and leading large distributed teams.

• Strong financial skills, including budgeting, margin management, and operational forecasting.

• Exceptional leadership, communication, and stakeholder management abilities.

• Experience engaging directly with executive leadership and enterprise clients.

🏝️ Benefits

• Health insurance

• Retirement plans

• Professional development opportunities

• Flexible work arrangements