Global Head of Human Resources

This is a fully remote position, open to applicants in United States.

📋 Description

• Global Talent Strategy: Manage high-volume recruitment and swift onboarding processes across the US, LatAm, and the Philippines to address evolving client needs.

• Management: Implement performance management, compensation strategies, and retention plans specifically designed for hourly, remote call center staff.

• Tech & Automation Enablement: Collaborate with our operations and technology teams to integrate solutions that enhance HR workflows.

• Global Compliance: Navigate the complexities of international labor laws, payroll systems, and cultural differences. Maintain vendor relationships to ensure seamless operational compliance across all regions.

• Systems Optimization: Spearhead the assessment, implementation, and enhancement of our HRIS tools.

• Culture & Engagement: Promote best practices in asynchronous communication and initiatives that foster remote engagement, ensuring our globally distributed team feels connected, appreciated, and empowered.

⛳️ Requirements

• Extensive Leadership Experience: Over 10 years of progressive HR leadership, preferably in a BPO or a rapidly growing remote startup.

• Hourly & Global Expertise: Proven experience managing a large, distributed hourly workforce across different time zones, with significant knowledge of the LatAm and Philippine labor markets.

• Startup Agility: Highly adaptable, comfortable with uncertainty, and embody a 'builder' mentality.

• Operational Mindset: Recognize People Operations as a key driver of business outcomes, customer lifetime value, and agent resolution rates.

• Data-Driven Decision Making: Strong capability to utilize workforce analytics to reduce attrition, enhance labor efficiency, and predict talent requirements.

• HRIS Fluency: In-depth knowledge of contemporary HR technology stacks, with familiarity with UKG being a notable advantage.

🏝️ Benefits

• True Autonomy: The chance to create and develop the People function of a swiftly growing global company from the ground up.

• Ultimate Flexibility: A fully remote, work-from-anywhere (within the US) setting.

• Competitive Compensation: A robust base salary accompanied by a comprehensive benefits package designed for today’s workforce.

• Dynamic Culture: A fast-paced, low-ego, and highly collaborative executive team that prioritizes innovation and speed.