Global Director – GTM AI & Automation

This is a fully remote position, open to applicants in Colorado, +3 more states.

📋 Description

• Develop, construct, and sustain AI agents and agentic go-to-market (GTM) experiences tailored for sellers, managers, and customer-facing teams.

• Spearhead the advancement of an AI-centric GTM operating model throughout the customer lifecycle.

• Take ownership and prioritize the roadmap for GTM systems and automation.

• Drive cross-functional transformation projects aimed at process enhancement, AI integration, workflow standardization, and operational change.

• Establish governance and operational standards across GTM systems, data management, and workflows.

• Facilitate scalable deal operations and GTM launches by implementing automated approval, pricing, execution, and launch-readiness workflows.

• Lead and nurture a team of GTM operations specialists.

• Oversee prioritization, sprint-based execution, cross-functional alignment, and measurable business results.

• Collaborate with Sales, Marketing, Customer Success, Data, and IT to promote adoption and transformation.

⛳️ Requirements

• Over 7 years of experience in GTM Operations, Revenue Operations, Automation, Systems, Strategy, or similar roles in high-growth B2B settings.

• Proven experience in leading operational or technical teams.

• Demonstrated capability to manage large-scale, cross-functional transformation projects.

• Strong systems-thinking and problem-solving skills.

• Ability to convert unclear business challenges into scalable operational and technical solutions.

• Experience in designing and operationalizing AI-enabled and agentic GTM workflows.

• Background in building or supporting AI-driven productivity workflows.

• Familiarity with contemporary automation, orchestration, and AI tools such as Make, n8n, Zapier, Workato, Clay, Claude, Codex, or Cortex.

• Understanding of CRM, sales engagement, conversational intelligence, forecasting, enrichment, and workflow automation platforms.

• Strong grasp of data governance, enrichment, and signal-driven operating models.

• Experience in iterative or agile delivery environments.

• Ability to work collaboratively with executive, business, operational, and technical stakeholders.

🏝️ Benefits

• Eligibility for bonuses.

• Access to benefits.

• Various related incentives.

• Flexible remote work options for part of the week.

• Hybrid work model with opportunities to connect, collaborate, and learn in Zendesk offices.

• Reasonable accommodations available for applicants with disabilities and disabled veterans.