Global Customer Success Leader

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Provide strategic guidance and leadership to customer success personnel to enhance their client relationship capabilities and deepen their understanding of customers' business, human capital, and benefits challenges.

• Develop and implement a strategy aimed at boosting performance, revenue, and profitability.

• Collaborate with business leaders and team members to ensure strategic positioning that fosters continuous growth.

• Work alongside the team to ensure effective program delivery to large, complex accounts.

• Identify, create, and implement improvements to customer service delivery.

• Mentor team members to strengthen their client relationship skills and their understanding of customers’ business and human capital and benefits issues.

• Collaborate with internal resources to recruit, develop, and manage a high-quality workforce.

• Identify potential upselling opportunities to better meet customer needs while enhancing overall profitability.

• Develop strategies for improving operational efficiency and achieving strategic goals.

• Responsible for coaching, supervising, training, and facilitating the professional growth of staff.

• Perform other duties as assigned.

⛳️ Requirements

• Proven experience in managing and developing a team of strategic account and customer success managers.

• Bachelor’s degree is required, with an advanced degree being a plus.

• Experience in HR services, employee benefits, or the insurance industry is advantageous.

• Excellent leadership and communication abilities are necessary.

• Exceptional client management experience is required.

• Proficiency in project management, critical thinking, and strong attention to detail is essential.

• Willingness to travel as needed to meet with new and existing customers.

• Strong interpersonal and communication skills are needed.

• Consistent and reliable high-speed internet and a distraction-free workspace are required.

• Must be able to appear on camera during work-related training sessions, meetings, and/or events.

• Ability to sit or stand at a desk for extended periods while working on a computer is necessary.

🏝️ Benefits

• Comprehensive benefits package for full-time employees in accordance with local labor laws.

• Statutory paid leave and public holidays.

• Employer-sponsored health and social insurance contributions (where applicable).

• Employee wellbeing programs.

• Access to Employee Assistance Programs (EAP).