Global Customer Success Leader

This is a fully remote position, open to applicants in France.

📋 Description

• Provide strategic guidance and leadership for the Customer Success team.

• Formulate and execute strategies aimed at enhancing performance, revenue, and profitability.

• Collaborate with senior management and team members effectively.

• Work alongside the team to guarantee successful execution of programs for complex enterprise accounts.

• Identify, design, and enact improvements in customer service.

• Coach team members to strengthen their interpersonal and relationship-building capabilities.

• Partner with internal resources to recruit, train, and oversee a highly skilled workforce.

• Recognize upsell opportunities.

• Develop strategies to enhance operational efficiency.

• Provide coaching, supervision, training, and professional development for staff.

• Perform other duties as assigned.

⛳️ Requirements

• Demonstrated experience in managing and developing a team of strategic account managers and customer success professionals.

• Education: Bachelor’s degree is required; Master’s degree is preferred.

• Experience in HR services, employee benefits, or insurance is advantageous.

• Exceptional leadership and communication skills.

• Strong background in customer relationship management.

• Proficiency in project management, critical thinking, and a keen attention to detail is essential.

• Willingness to travel frequently to meet with clients.

• Excellent interpersonal and communication skills.

• Reliable high-speed internet access and a quiet, distraction-free work environment.

• Capability to appear on camera for training sessions, meetings, and professional events.

• Ability to sit or stand at a desk for prolonged periods while working on a computer.

🏝️ Benefits

• Statutory paid vacation and public holidays.

• Employer-covered health and social insurance contributions (where applicable).

• Employee wellness programs.

• Access to Employee Assistance Programs (EAP).