Global Client Services Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Phone Management: Act as the primary point of contact by overseeing incoming calls, ensuring that each interaction is conducted with professionalism, efficiency, and empathy.

• Call Routing & Operational Support: Effectively direct calls to the relevant departments while minimizing reliance on external reception services and enhancing internal responsiveness.

• Intake Support: Provide assistance with intake overflow during peak periods, capture potential leads, and support intake operations during absences or high demand.

• Client Triage & Resource Guidance: Evaluate client needs, offer referrals or resources when inquiries exceed the firm’s scope, and ensure callers are steered appropriately to avoid dead-end interactions.

• Emotional Client Support: Deliver calm, empathetic, and patient communication to clients who may be emotional, overwhelmed, or facing challenging legal matters for the first time.

• Technology & Systems Utilization: Operate within AI-driven and technology-supported workflows, utilizing tools and systems to enhance communication, responsiveness, and operational efficiency.

⛳️ Requirements

• Strong Communication Skills: Capability to communicate in a professional manner, quickly establish trust, and handle emotional conversations with confidence and compassion.

• High Emotional Intelligence: Essential qualities include demonstrated empathy, patience, active listening, and maintaining calmness in high-pressure situations.

• AI & Technology Mindset: A strong comfort level with AI tools and technology-driven workflows is crucial, as the firm operates within a highly systems-oriented and AI-focused culture.

• Problem Solving & Quick Thinking: Ability to think swiftly, assess situations promptly, resolve issues effectively, and direct callers intelligently without leading to dead-end interactions.

• High-Volume Work Capacity: Capacity to manage a significant volume of incoming calls and shifting priorities while upholding professionalism, responsiveness, and attention to detail throughout the day.

• Professional Services Background: Previous experience in law firms, medical offices, dental practices, physical therapy clinics, or other professional services environments is highly preferred.

• Spanish Language Skills: Bilingual candidates are strongly preferred to enhance accessibility and improve client communication.

• Growth Mindset: A commitment to long-term professional development and an interest in advancing into a more specialized intake-focused role over time.

🏝️ Benefits

• Competitive Compensation: Salary based on experience, professionalism, and overall suitability for the role.

• Work Schedule: Regular full-time hours from 8:00 AM – 5:00 PM Arizona time.

• Career Growth: This position is purposefully structured as a pathway into the intake department, offering long-term growth opportunities and increasing responsibilities over time.

• Meaningful Impact: Contribute directly to enhancing client experiences, minimizing missed opportunities, and supporting the firm's operational success.

• Collaborative Culture: Become part of a respectful, collegial, and growth-oriented team that prioritizes communication, accountability, and continuous improvement.

• AI-Forward Environment: Engage within a modern, technology-driven firm that embraces systems, efficiency, and innovation.

• Remote Flexibility: Benefit from a fully remote work environment while remaining closely connected to a supportive team.