Global Account Manager

This is a fully remote position, open to applicants anywhere in the world.

📋 Description

• Manage a portfolio of global enterprise accounts, fully responsible for net revenue retention and achieving expansion targets.

• Act as the primary executive relationship owner following the sale.

• Create and implement account plans that align customer business objectives with Upbound's platform capabilities.

• Lead negotiations for contract renewals and upsells.

• Promote platform adoption and utilization by collaborating with Solutions Engineering, Solutions Architecture, and Customer Success teams.

• Serve as the advocate for customers within the organization.

• Proactively identify and manage potential risks.

• Represent Upbound during customer Quarterly Business Reviews, Executive Business Reviews, industry conferences, and on-site visits.

• Work in partnership with the Account Executive team.

⛳️ Requirements

• At least 8 years of relevant experience with a successful history of managing and expanding global enterprise accounts.

• Proven experience in managing complex, multi-stakeholder relationships within Fortune 500 or G2K companies.

• Strong background in cloud computing, infrastructure, platform services, or developer tools.

• Ability to develop account plans that connect customer outcomes to product value and drive commercial growth.

• Excellent commercial awareness.

• Familiarity with value-based selling methodologies and MEDDPICC qualification.

• Outstanding communication skills.

• Strong organizational and program management abilities.

• A customer-centric approach.

🏝️ Benefits

• Health insurance.

• Paid time off.

• Flexibility in work arrangements.

• Opportunities for professional development.