Gestor de Retención/Fidelización/Cobranza

This is a fully remote position, open to applicants in Colombia.

📋 Description

• You will handle the renewal processes for assigned clients through specified skills, ensuring proper management, categorization, and follow-up.

• You will receive calls from clients through various support channels to identify the reasons behind their product non-renewal and work towards recovering any outstanding balances.

• You will reach out to clients who have not renewed their invoices, identifying the reasons for their inaction and facilitating the collection process.

• You will ensure that all interactions are documented accurately.

⛳️ Requirements

• Completed high school diploma or a professional degree in accounting or a related field.

• A minimum of one year of experience in debt collection management, customer service, sales, customer loyalty, and retention.

• Proficiency in Excel and basic accounting knowledge.

🏝️ Benefits

• Remote work opportunity.

• Indefinite term contract.

• Full-time schedule.

• Benefits plan that fosters well-being and balance, creating joyful experiences for everyone (employees and their families).

• Commitment to supporting your continuous learning, professional, and personal growth.

• Enjoy doing what you love while achieving remarkable results.

• Inclusive and diverse work environment.