Gestor de Retención y Cobranza

This is a fully remote position, open to applicants in Colombia.

📋 Description

• You will handle the renewal processes for assigned clients through various skills, ensuring proper management, categorization, and follow-up.

• You will receive calls from clients via multiple support channels to identify reasons for non-renewal of their products and aim to recover outstanding balances.

• You will reach out to clients who have not renewed their invoices and ascertain the reasons for their inaction, successfully facilitating collections.

• You will ensure that all interactions are documented appropriately.

⛳️ Requirements

• Completed technology degree.

• Minimum of 1 year experience in debt collection management, negotiation, customer service, loyalty, retention, and sales.

• Proficient in office software tools.

• Availability for flexible hours.

• Excellent internet connectivity.

🏝️ Benefits

• Remote work opportunity.

• A team dedicated to real learning and growth.

• An environment where innovation and collaboration are part of the daily routine.

• Benefits that truly make a difference.