German Speaking Transportation Customer Expert

This is a fully remote position, open to applicants in Greece, +5 more countries.

📋 Description

• Deliver top-tier customer support for transport services through phone, email, and live chat.

• Handle real-time logistics, adjustments to bookings, and troubleshooting related to travel.

• Address intricate travel challenges with professionalism and efficiency.

• Keep precise records of transportation inquiries and service updates in the CRM system.

• Work in partnership with internal teams to enhance communication and passenger experiences.

• Remain informed about transportation regulations and safety standards.

• Meet monthly performance objectives.

⛳️ Requirements

• Proficiency in German (both spoken and written) is a must.

• Possession of a valid EU passport is required.

• Strong English skills for internal communication and training purposes.

• Outstanding problem-solving skills in a high-pressure transportation industry setting.

• Prior experience in customer service or logistics is regarded as a notable benefit.

• Openness to relocating to Greece.

🏝️ Benefits

• Competitive monthly salary.

• Two additional salaries per year (13th and 14th salary bonuses).

• Monthly performance bonuses.

• Fully covered relocation package (including flight, transfer, and hotel accommodation).

• Comprehensive, fully funded training programs.

• Private health insurance coverage.

• Opportunities for career advancement within our international network.