German-Speaking POS, Technical Support Specialist

This is a fully remote position, open to applicants in Bulgaria.

📋 Description

• Deliver professional assistance through phone, email, and ticketing systems.

• Aid customers with card payment terminals, POS devices, and ATMs.

• Provide support for terminal installations, replacements, activations, and configurations.

• Diagnose technical issues, connectivity challenges, and payment-related error codes.

• Efficiently resolve customer inquiries while adhering to SLA targets.

• Escalate complex technical matters to the relevant teams when required.

• Keep precise documentation within the ticketing system.

• Manage portal access requests and execute selected back-office tasks.

• Act as the initial point of contact for merchants and business partners.

• Offer prompt, efficient, and high-quality technical support.

⛳️ Requirements

• Proficiency in German (C1) and English (B1 or above).

• Prior experience in customer service or technical support.

• A strong enthusiasm for technology and troubleshooting.

• Exceptional communication and problem-solving capabilities.

• A customer-centric approach with the ability to excel in a fast-paced setting.

• Comfortable using phone, email, and ticketing systems.

• Experience in the payments, POS, banking, or financial services sector is a plus.

• Basic familiarity with Microsoft Excel and ticketing platforms is an advantage.

• Must be available to work rotating shifts between 09:00 and 21:00.

• Must be able to commit to a five-day work week based on a scheduled roster.

🏝️ Benefits

• Competitive salary accompanied by a performance-based bonus.

• Permanent employment contract.

• Food vouchers.

• Additional health and life insurance.

• 21 days of paid annual leave.

• Fully paid onboarding and professional training.

• Clear career advancement opportunities within an international company.

• A modern, supportive, and collaborative work environment.

• Employee recognition programs and team-building activities.

• Comprehensive training and continuous support.