German-Speaking Customer Support Agent

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Provide assistance to customers through phone, email, and chat channels.

• Deliver professional support and address customer inquiries effectively.

• Diagnose issues related to automotive and digital products.

• Keep precise records of customer interactions within the CRM system.

• Ensure a high standard of service and customer satisfaction.

• Remain informed about the latest products, services, and company policies.

• Collaborate with the team to continually enhance the customer experience.

⛳️ Requirements

• Proficiency in German at the C1–C2 level.

• Good command of English communication skills (B2 or higher).

• Strong communication and problem-solving skills.

• Customer-focused mindset paired with a positive attitude.

• Willingness to work in rotational shifts.

• Previous experience in customer service is a plus.

🏝️ Benefits

• Daily food allowance of €7.63.

• Relocation assistance is available for eligible candidates.

• Exceptional relocation support, including temporary accommodation in Lisbon for candidates relocating to Portugal, may be provided.

• Opportunity to work with a globally recognized automotive brand.