German Speaking Customer Expert

This is a fully remote position, open to applicants in Greece, +5 more countries.

📋 Description

• Serve as the main point of contact for customers who speak German, offering exceptional support for both online and offline retail inquiries.

• Assist customers with tracking orders, processing returns and exchanges, and providing product information.

• Address customer issues swiftly while ensuring high levels of satisfaction and maintaining a professional tone that aligns with our brand.

• Work collaboratively with internal teams to enhance the customer experience.

• Keep abreast of retail trends and company policies to offer precise guidance.

• Manage communications via email, chat, and phone.

• Provide personalized, high-quality interactions to uphold the brand's reputation.

⛳️ Requirements

• Native or fluent in German (both spoken and written).

• Possession of a valid EU passport (required).

• A demonstrated enthusiasm for the retail industry and a strong commitment to excelling in customer-focused roles.

• Outstanding communication abilities and a customer-oriented mindset.

• Proficient with technology and capable of adapting to new software and digital retail platforms.

• Resilient and able to succeed in a remote work setting while contributing to team achievements in Greece.

🏝️ Benefits

• Competitive Monthly Salary.

• Additional 2 Salaries Annually (13th and 14th salary).

• Monthly Performance Bonus.

• Comprehensive Relocation Package covered (including flight, transfer, and hotel accommodations).

• Fully Sponsored Professional Training upon joining.

• Extensive Health Insurance package.

• Flexible remote work arrangement.