German Speaking Customer Expert

This is a fully remote position, open to applicants in Greece, +5 more countries.

📋 Description

• Deliver exceptional technical and account assistance to telecommunications clients via phone, chat, and email.

• Diagnose intricate connectivity challenges and offer effective resolutions for hardware and software issues.

• Maintain extensive product knowledge to assist customers during the installation and upgrade of telecommunications services.

• Respond to inquiries with professionalism and accuracy to ensure superior customer satisfaction.

• Work collaboratively with internal teams to address escalated discrepancies in telecommunications accounts.

• Accurately document customer interactions within the CRM system.

• Serve as a brand ambassador for the telecommunications client.

⛳️ Requirements

• Native or fluent proficiency in German (both spoken and written) is a must.

• A valid EU passport or work permit is required for these German-speaking positions.

• A strong passion for the telecommunications sector and emerging consumer technologies.

• Outstanding communication skills, capable of simplifying complex technical concepts.

• Proficient in navigating computers and multitasking in a digital workspace.

• A proactive mindset towards learning and excelling in remote, target-driven work settings.

🏝️ Benefits

• Competitive monthly salary, including 13th and 14th-month bonuses.

• Comprehensive training programs at no cost.

• Extensive health insurance coverage.

• Fully covered relocation package, which includes flight tickets, airport transfers, and hotel accommodation.

• Attractive monthly performance bonus opportunities.

• Clear career advancement paths.

• Support for social integration.