German Speaking Customer Expert

This is a fully remote position, open to applicants in Greece, +5 more countries.

📋 Description

• Provide outstanding and empathetic assistance to German-speaking customers regarding consumer electronics products.

• Address technical inquiries related to smartphones, home appliances, and wearable devices.

• Efficiently and professionally resolve technical issues to ensure customer satisfaction.

• Accurately update customer records and technical databases.

• Communicate product updates, warranty details, and technical specifications to end-users.

• Work collaboratively with internal teams to escalate complex hardware or software problems.

• Represent a leading global technology company and foster a positive brand image.

⛳️ Requirements

• Native or fluent proficiency in German (both spoken and written) is essential.

• A valid EU passport is mandatory.

• A strong enthusiasm for consumer electronics and a keen interest in the latest technology trends.

• Exceptional communication skills and active listening abilities.

• Proficient in computer use and capable of navigating multiple software platforms simultaneously.

• Previous experience in a technical support or customer service role is considered a significant advantage.

🏝️ Benefits

• Competitive monthly salary with guaranteed 13th and 14th salary bonuses each year.

• Comprehensive paid training program.

• Inclusive health insurance package.

• Fully covered relocation package, including flight, airport transfer, and initial hotel accommodation in Greece.

• Monthly performance bonus.

• Flexibility for remote work within Greece.

• Continuing professional development in an international environment.