German Speaking Customer Expert

This is a fully remote position, open to applicants in Greece, +5 more countries.

📋 Description

• Deliver exceptional support to Miele customers as a brand ambassador in the premium consumer electronics industry.

• Address technical inquiries concerning household appliances through effective troubleshooting.

• Handle customer inquiries through phone, email, and live chat channels.

• Accurately document all interactions in the CRM system to monitor product performance trends.

• Assist customers in understanding Miele product features and benefits through personalized expert guidance.

• Work collaboratively with international teams to provide feedback and enhance services in the German-speaking market.

• Ensure all customer interactions adhere to the high-quality standards expected of a luxury consumer electronics provider.

⛳️ Requirements

• Native or fluent German (both spoken and written) is essential for this position.

• A valid EU passport or residency status that permits work in Greece is required.

• A sincere enthusiasm for consumer electronics is necessary.

• Excellent communication skills and the ability to resolve complex technical issues with empathy are crucial.

• Previous experience in customer service or technical support is highly regarded.

• Ability to adapt to a remote work setting while maintaining a collaborative team spirit.

🏝️ Benefits

• Competitive Monthly Salary.

• 2 Additional Salaries Per Year (13th and 14th salary bonus).

• Comprehensive Training Provided on Miele products and software systems.

• Extensive Health Insurance coverage.

• Fully Funded Relocation Package (including flight, transfer, and initial hotel accommodation).

• Monthly Performance Bonus for top performers.

• Continuous professional development and opportunities for career advancement.