German Speaking Customer Agent – Online Payments

This is a fully remote position, open to applicants in Greece, +5 more countries.

📋 Description

• Deliver exceptional assistance to FinTech users concerning online payment transactions and inquiries related to digital wallets.

• Ensure adherence to account security measures and fraud prevention protocols with utmost diligence.

• Address technical payment challenges by offering clear, step-by-step support to customers who speak German.

• Maintain detailed records of client communications using the internal payment management software.

• Work together with the finance and compliance teams to enhance the resolution process for transaction disputes.

• Keep abreast of the latest financial regulations and developments in the global FinTech landscape.

• Foster a customer-focused experience that nurtures long-term trust in the financial platform.

⛳️ Requirements

• Proficiency in German (both spoken and written) is essential for this position.

• A valid EU passport or work permit is required for employment in Greece.

• A strong passion for the FinTech sector and a keen interest in digital financial solutions.

• Outstanding communication abilities characterized by a professional and empathetic demeanor.

• Previous experience in a customer service role or a high-volume support setting.

• Tech-savvy with the capacity to quickly adapt to new payment software platforms.

🏝️ Benefits

• Competitive Monthly Salary

• Fully Paid Training

• Health Insurance

• Fully Paid Relocation Package (flight, transfer, hotel)

• Monthly Performance Bonus

• 2 Extra Salaries Per Year (13th and 14th salary)