German Customer Support Specialist

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Oversee customer communications through phone, email, and chat

• Address orders, refunds, shipping concerns, and payment inquiries

• Collaborate with internal teams, couriers, and partners

• Tackle complex issues and escalate them when necessary

• Uphold high customer satisfaction levels and achieve KPIs

⛳️ Requirements

• Proficient in German and strong English (C1)

• Excellent communication and problem-solving abilities

• Detail-oriented with the capability to perform under pressure

• Team-oriented with a proactive approach

• Willingness to work flexible shifts

• 40 hours per week, rotational shifts from Monday to Sunday, 07:00 to 24:00

🏝️ Benefits

• **Without accommodation:** ~€1,523

• **With accommodation:** ~€1,200 + housing

• Meal allowance (€7/day)

• Performance bonus up to €150

• Health insurance from the first day

• Paid holidays plus bonuses

• 15–20 days of training