German Customer Support Agent – iGaming

This is a fully remote position, open to applicants in Estonia.

📋 Description

• Deliver professional and courteous assistance to customers through live chat and email.

• Support customers across various brands and gaming products.

• Comprehend customer requirements and provide effective solutions to their inquiries or concerns.

• Manage around 70 customer cases during each shift.

• Collaborate closely with internal teams to ensure efficient resolution of issues.

• Identify areas for enhancing customer experience and improving internal procedures.

• Uphold a high level of communication and customer care consistently.

⛳️ Requirements

• Proficient in both German and English (written and spoken).

• Strong customer-centric mindset with a dedication to service excellence.

• Capable of diagnosing issues, troubleshooting, and resolving problems swiftly.

• Exhibit patience, empathy, professionalism, and critical thinking in addressing customer concerns.

• Ability to juggle multiple conversations and tasks at once.

• Excellent teamwork and communication abilities.

• Skillful in managing customer disputes in a calm and professional manner.

• Experience in online casino or sportsbook settings (preferred).

• Familiarity with customer support platforms such as Intercom, Zendesk, or LiveChat (preferred).

🏝️ Benefits

• Competitive salary with a monthly performance bonus (post-probation).

• Four weeks of structured onboarding and training.

• Supportive team environment and an international company culture.

• Options for hybrid or fully remote work (based on location).

• Opportunities for career advancement and internal development.

• 28 calendar days of annual leave.

• Startup culture characterized by minimal bureaucracy and swift decision-making.