German Customer Service Representative

This is a fully remote position, open to applicants in Germany.

📋 Description

• You will provide support to online advertisers through phone, chat, email, and scheduled meetings.

• You will assist in managing advertising campaigns, as well as addressing billing inquiries, account configurations, technical difficulties, and ad performance.

• You will address customer inquiries in close cooperation with both internal and external contacts.

• You will carry out proactive follow-ups and callbacks to deliver personalized, solution-focused assistance.

• You will identify upselling opportunities and suggest suitable products, features, and services.

⛳️ Requirements

• Proficient in the German language, both written and spoken.

• Strong command of the English language.

• A strong service orientation paired with a friendly and patient attitude.

• Excellent communication abilities and interpersonal skills.

• Previous experience in online advertising and/or customer service is a plus.

• An affinity for sales and the capability to effectively recommend additional products and services.

• High technical proficiency and a confident approach to using PC applications, the Internet, Microsoft Office, and basic troubleshooting.

🏝️ Benefits

• Option for remote work (onsite presence is beneficial).

• Certified training in product knowledge and communication.

• Extensive support from subject matter experts, coaches, and team leaders to ensure successful onboarding and professional growth.

• Specialized training programs focused on online advertising.

• Opportunity to work within an international, multicultural team.

• Regular employee events, competitions, sweepstakes, and various team activities.

• An appealing bonus structure that financially rewards exceptional performance.

• Exclusive employee discounts with various partners (e.g., fitness, fashion, and more).