German Customer Consultant

This is a fully remote position, open to applicants in Greece.

📋 Description

• Deliver exceptional customer service and technical assistance to users of luxury vehicles concerning digital services, ensuring high customer satisfaction through various communication channels (inbound calls/chats/emails).

• Establish customer trust by engaging in empathetic and personalized dialogues.

• Aim for first-call resolution while genuinely addressing customer needs and challenges.

• Interact with clients in a courteous and professional manner, actively listening to their concerns.

• Provide support and solutions to customers in alignment with the company's customer service policies.

• Maintain a high standard of customer support and satisfaction, along with a customer relationship database.

⛳️ Requirements

• Native or near-native proficiency in German (minimum level C1, both oral and written).

• Fluent English proficiency (minimum level B2, both oral and written).

• Outstanding communication abilities coupled with strong troubleshooting and problem-solving skills.

• Basic technical knowledge (e.g., familiarity with smartphones, internet applications, MS Office, etc.).

• Willingness to work in shifts (the department operates 24/7, requiring rotational shifts, including approximately 5 night shifts per month, with the remainder during the day).

• Capability to work remotely from home.

• Possession of an EU Passport.

• Willingness to relocate to Athens.

🏝️ Benefits

• Competitive salary (14 salaries per year).

• Performance-based bonus.

• Coverage of relocation expenses.

• Option for remote work (home office), applicable only if you currently reside in Greece.

• Comprehensive health package.

• Equipment provided.

• Paid training and development opportunities.

• A multicultural and modern work environment.