General Manager – Operations

This is a fully remote position, open to applicants in Canada.

📋 Description

• Take responsibility for the financial performance of the business unit, encompassing revenue, gross margin, operating costs, and profitability.

• Create and implement operational plans that effectively balance customer outcomes with operational efficiency.

• Enhance performance metrics and accountability across various functions.

• Spearhead the integration of AI and automation in both customer-facing and internal workflows.

• Discover opportunities to eliminate manual processes, simplify organizational structures, and boost productivity.

• Promote an AI-first culture throughout the teams.

• Set measurable goals for productivity enhancements and operational leverage.

• Enhance delivery quality, utilization, scalability, and customer satisfaction.

• Develop standardized processes that lessen reliance on individual contributors.

• Propel continuous improvement through data analysis, process redesign, and technology adoption.

• Align Product, Engineering, Customer Success, Professional Services, and Operations with shared business objectives.

• Convert strategic priorities into actionable operational execution.

• Eliminate bottlenecks and enhance organizational effectiveness.

• Lead business reviews and establish operating rhythms.

• Cultivate high-accountability teams that are outcome-focused.

• Mentor managers and nurture future leaders.

• Encourage a culture of ownership, transparency, continuous improvement, and experimentation.

• Achieve increased organizational productivity through AI and automation initiatives within a 12-month timeframe.

⛳️ Requirements

• Over 8 years of leadership experience in software or SaaS industries.

• Proven track record in leading operational functions such as Professional Services, Customer Operations, Customer Success, Operations, Business Operations, IT, Delivery, or similar areas.

• Demonstrated accountability for budgets, business performance metrics, or P&L responsibilities.

• Experience in implementing automation, systems enhancements, or AI-driven workflows.

• History of achieving measurable productivity gains and operational efficiencies.

• Strong analytical and financial expertise.

• Experience in leading cross-functional initiatives between technical and business teams.

• Background in life sciences, clinical research, healthcare technology, regulatory software, or related fields (preferred).

• Experience within private-equity-backed software companies (preferred).

• Knowledge of contemporary AI tools, workflow automation platforms, and data-driven operational models (preferred).

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and growth.

• Flexible work hours and remote work options.

• Engaging company culture focused on innovation and collaboration.