Director of Sponsor Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Direct the strategic vision and implementation of CRIO’s Sponsor Operations function, managing delivery across all enterprise and strategic sponsor initiatives.

• Establish and uphold operational benchmarks, ensuring compliance with CRIO’s standards for quality, efficiency, and regulatory adherence across all sponsor projects.

• Convert organizational objectives into quantifiable results, defining KPIs and success indicators for sponsor delivery performance, customer satisfaction, and scalability.

• Collaborate with executive leadership to synchronize sponsor operations with corporate growth, product strategy, and market positioning.

• Oversee various enterprise sponsor portfolios, guaranteeing timely, within-scope, and high-quality program delivery.

• Guide and mentor Sponsor Program Managers in end-to-end project delivery, risk management, and escalation processes.

• Ensure consistent study execution by coordinating Central eSource design, implementation, Site Enablement, and Sponsor Project Manager teams under unified delivery frameworks.

• Promote ongoing improvement through standardized documentation, operational playbooks, and cross-departmental reporting systems.

• Create scalable delivery models, workflow structures, and SOPs that enhance uniformity across sponsor engagements.

• Identify process inefficiencies and spearhead strategic initiatives to streamline transitions between functional areas (Product, Engineering, CX, and Data).

• Advocate for automation and tooling projects that enhance visibility, accountability, and transparency for clients.

• Manage and optimize resource distribution across study operations functions to align with demand and delivery objectives.

• Act as the senior escalation point for enterprise sponsor interactions, facilitating resolutions and ensuring a premier client experience.

• Collaborate with Product and Engineering to convert enterprise feedback into priority roadmaps and platform improvements.

• Work alongside Data and Analytics teams to establish sponsor reporting standards and provide insight into essential operational metrics.

• Represent Sponsor Operations in strategic client engagements, governance meetings, and executive evaluations.

• Lead, mentor, and nurture a high-performing Sponsor Operations team focused on collaboration, accountability, and professional growth.

• Develop clear competency frameworks and career progression paths for roles within Sponsor Operations (PMs, Operations Leads, Study Managers, and Team Leads).

• Cultivate a culture of continuous improvement, empowering teams to innovate and enhance delivery methods.

• Collaborate with HR and Learning teams to create onboarding, training, and certification initiatives aimed at achieving sponsor delivery excellence.

⛳️ Requirements

• 5-7+ years of experience in clinical research technology, data management, sponsor operations, or clinical trial systems.

• Strong expertise in clinical data management, including CDISC standards (CDASH, USDM, SDTM, etc.).

• Proficiency in data mapping and transformation.

• Experience in data validation and quality assurance processes.

• Proven track record in managing enterprise sponsor or CRO relationships across multiple studies or programs.

• Comprehensive understanding of clinical trial workflows, site operations, and regulatory requirements.

• Experience with eSource, EDC, CTMS, or other relevant clinical platforms.

• Demonstrated capability to lead complex, data-intensive, cross-functional initiatives.

🏝️ Benefits

• Work from anywhere.

• Unlimited PTO.

• 401k company match.

• Healthcare.

• Dental.

• Vision (100% company paid).

• Life insurance.

• Professional development opportunities.

• Work From Home Expense Reimbursement.