General Manager – New Initiative

This is a fully remote position, open to applicants in United States.

📋 Description

• Take complete ownership of the initiative from start to finish as a business: Establish the strategy, roadmap, and execution plan, driving this initiative to become a fundamental entry point into the platform with a noticeable impact on member engagement, care access, and client outcomes.

• Manage the operating system: Set objectives and KPIs, create a robust execution rhythm, and guarantee ongoing tracking, prioritization, and delivery across all work streams.

• Enhance product and clinical experience: Design the comprehensive member experience from the initial interaction through guidance and routing, ensuring clarity, safety, and effectiveness in how members recognize their needs and take action.

• Propel the intelligence layer: Collaborate closely with AI/ML and engineering teams to enhance decision quality, routing accuracy, and response consistency, balancing the speed of iteration with reliability and safety.

• Oversee performance and outcomes: Monitor and enhance key metrics such as adoption, resolution, routing quality, and time to appropriate care, ensuring the initiative contributes significantly to overall client ROI.

• Lead cross-functional efforts: Align Product, Engineering, Clinical, Growth, Operations, and Commercial teams, resolve trade-offs, and drive decisions that keep execution focused and effective.

• Act as a prominent leader: Communicate effectively, identify risks early, and uphold accountability for delivery and outcomes across stakeholders.

⛳️ Requirements

• Over 10 years of experience in product, strategy, operations, or general management: Including a substantial period in high-growth or fast-paced environments, with clear advancement into roles with greater responsibility.

• Demonstrated end-to-end ownership of a product or business area: Proven history of managing a product or business area with measurable impact on growth, engagement, or cost outcomes.

• Strong experience in 0→1 and scaling: Proven ability to build new products or initiatives from their early stages and scale them into significant contributors to business impact.

• Entrepreneurial or builder mindset (preferred founder or equivalent experience): Experience functioning with high ownership, making decisions amidst uncertainty, and driving execution without predefined structures.

• Strong operational and execution discipline: Capability to convert ambiguous problems into clear action plans, establish priorities, and consistently deliver results in a fast-paced environment.

• Practical experience with AI-driven products or systems: Familiarity with AI-based systems, with the ability to balance model performance, speed, and user experience.

• Ability to achieve outcomes through cross-functional teams: Experience in aligning Product, Engineering, Clinical or Operations, and Commercial stakeholders, and making decisions without relying on direct authority.

• Analytical and data-driven mindset: Proficient in defining KPIs, diagnosing performance issues, and using data to guide prioritization and adjustments.

• Experience in building and scaling teams or functions: Proven record of hiring, structuring, and developing teams with clear ownership and accountability.

• Comfort with ambiguity: Ability to create order where none exists, make decisions with incomplete information, and maintain progress in complex environments.

• Experience delivering intricate products or programs: Background in managing products that necessitate coordination across multiple systems, stakeholders, or external partners.

• Strong communication and stakeholder management skills: Ability to communicate effectively with senior leadership and ensure alignment across teams with varying priorities.

• Experience in healthcare ecosystems (preferred): Familiarity with care delivery, navigation, or benefits systems, including exposure to providers, payers, or healthcare data.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance*

• Life and AD&D Insurance*

• Financial advisory services*

• Supplemental Insurance Benefits (Accident, Hospital, and Critical Illness)*

• Health Savings Account*

• Equity shares*

• Discretionary PTO plan*

• Parental leave*

• 401(k)

• Flexible working hours

• Remote-first company

• Paid company holidays

• Free digital therapist for you and your family