General Manager

This is a fully remote position, open to applicants in New York, +1 more state.

📋 Description

• Drive profitable expansion of the Service, Installation, and Equipment sectors within operating companies.

• Ensure exceptional safety standards, customer satisfaction, job profitability, and quality of work.

• Supervise and guide Leaders in the Service, Installation, and Equipment divisions.

• Develop the sales organization to enhance market share and strengthen customer relationships.

• Maintain a secure work environment and promote injury-prevention initiatives.

• Oversee business P&L and overall financial health, aiming for an annual 10% increase in top-line sales and a 10% rise in EBITDA.

• Prepare and implement the annual operating plan while collaborating with department heads and controllers to create budgets.

• Adhere to company values, integrity, and policies.

• Conduct weekly meetings with direct reports to manage talent acquisition, development, and retention.

• Cultivate relationships with key customers and general contractors, assess customer satisfaction, and initiate corrective measures when necessary.

• Streamline processes to enhance productivity.

• Oversee significant projects and analyze performance reports.

• Develop and present quarterly business reviews on Smart Care performance.

⛳️ Requirements

• Bachelor’s Degree in Construction Management (or a similar degree program encompassing technical and financial aspects) or equivalent experience.

• 8-10 years of managerial or supervisory experience in a service-related field.

• At least 2 years of previous P&L ownership and accountability.

• A minimum of 3 years of experience in developing and managing customer relationships.

• Prior P&L responsibility of at least $10 Million.

• Proven success in leading a technical workforce.

• Comprehensive understanding of the end-to-end process from initial contact to cash (including sales, customer support, dispatch, service, supply chain, billing, etc.).

• Experience in developing and utilizing service app and dispatch systems.

• Background in the HVAC, Grocery, Foodservice, or equipment repair industries.

• Willingness to travel within the market, dedicating significant time to current and prospective customers while assisting location managers with effective business processes.

• Valid driver's license with an acceptable motor vehicle record (5-year history).

• Preferred: Experience managing a multi-branch technician workforce.

• Preferred: Experience in managing direct customer relationships.

• Preferred: Strong interpersonal and communication skills, including sales proficiency.

• Preferred: Proven experience in developing strategic growth and service initiatives.

• Preferred: Strong problem-solving and decision-making abilities in a fast-paced environment.

• Preferred: Demonstrated skills in selection, hiring, and team development.

• Preferred: Proficiency in PC skills, including MS Office.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Supportive company culture focused on safety and teamwork.

• Flexible work arrangements and travel opportunities.