Gene Therapy Case Manager

This is a fully remote position, open to applicants in Illinois, +1 more state.

📋 Description

• Act as the main point of contact with the manufacturer for all patient referrals and shipments.

• Deliver real-time updates to the manufacturer regarding pending referral statuses and initial or refill shipments for patients.

• Reach out to physician offices to confirm prescriptions and gather necessary clinical documentation.

• Initiate prior authorization requests through insurance providers and assist physician offices during the appeals process.

• Communicate with patients and caregivers to arrange deliveries and assess supply requirements.

• Accurately input product information into the computer system to produce delivery tickets and prescription labels.

• Coordinate delivery schedules with physician offices.

• Develop and maintain strong relationships with patients.

• Process and verify patient benefits and payment options effectively.

• Enter and update new and refill patient orders across various workflow systems.

• Ensure prompt processing of patient orders within designated timeframes.

• Collaborate with intake teams and physician offices to streamline operations.

• Manage both inbound and outbound calls to patients, physician offices, and insurance companies.

⛳️ Requirements

• High School diploma or equivalent is required.

• Pharmacy Technician License is mandatory.

• National Technician Certification is preferred.

• Minimum of 4 years of experience in a pharmacy or customer service setting.

• Previous experience in a Specialty Pharmacy is preferred.

• Proficient knowledge of Microsoft Excel is required.

• Experience in providing customer service to both internal and external clients.

• Ability to work effectively in a team environment and support fellow team members.

• Strong attention to detail is essential.

• Capability to prioritize tasks and multitask efficiently.

• Ability to thrive in a fast-paced work environment.

• Must be legally authorized to work in the United States without visa sponsorship or additional employment support.

• Must hold an active State Pharmacy Technician License currently.

🏝️ Benefits

• Medical Coverage

• Dental Coverage

• Vision Coverage

• 401(k) plan with employer matching

• Accident and Critical Illness coverage

• Company-sponsored life insurance options

• Generous Paid Time Off (PTO)

• Paid holidays

• Floating holidays

• Tuition reimbursement program