Functional Consultant

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Oversee the administration of Atlassian products and assist clients with their implementation to enhance their business processes.

• Provide scheduled on-call support during off hours and respond to service outage incidents to ensure compliance with contracted SLAs.

• Engage in process improvement initiatives across the team and organization to identify, develop, and deliver services and solutions that enhance client satisfaction.

• Obtain Atlassian certification by successfully passing two Atlassian Certified Professional exams and maintain certification by earning additional Atlassian Pro Skills badges.

• Offer support to the Sales team for proposals, renewals, and quarterly business reviews with clients.

• Generate informative and engaging original marketing content related to the Atlassian ecosystem, including quarterly blog posts, white papers, and other requested materials.

⛳️ Requirements

• A minimum of 1 year of experience in a client service or help desk role.

• Prior experience as a Jira administrator is preferred.

• Ability to effectively manage time and expectations with both internal resources and clients.

• Capable of managing multiple clients and issues concurrently.

• Strong verbal and written communication skills for both technical and business operations audiences.

• Proficient in analyzing and interpreting complex problems to deliver comprehensive solutions.

• Proven ability to administer Atlassian products and provide strategic guidance for long-term utilization.

• Offer clients advice on best practices, guidelines, and recommendations.

• Execute essential functions to meet or exceed annual individual success metrics.

• Exhibit the ability to thrive within the Isos culture and values.

🏝️ Benefits

• A comprehensive suite of employee benefits.

• Paid time off.

• 401(k) plan with employer contribution.