Fullstack Software Engineer – Automated Resolution

This is a fully remote position, open to applicants in France, +2 more countries.

📋 Description

• Create and deploy LLM-driven agents that comprehend member inquiries, analyze contracts, claims, and history, and act on behalf of members.

• Develop tools, retrieval systems, and context pipelines for AI agents.

• Facilitate interoperability among AI agents, including conversation transitions, context sharing, and capability interactions.

• Introduce automated solutions to new channels, starting with AI phone support and real-time voice interactions.

• Construct datasets, automated assessments, and quality monitoring systems.

• Evaluate and enhance resolution rates, answer quality, and member satisfaction in a production environment.

• Refine prompts, models, and system architecture.

• Work alongside care professionals and product teams to determine areas where AI can provide complete resolutions.

• Shape product strategy, mentor engineers, and spearhead technical projects.

• Develop infrastructure, interfaces, and applications that serve members, healthcare professionals, and internal stakeholders.

⛳️ Requirements

• Over 5 years of experience in developing scalable software systems.

• Strong backend development experience; proficiency in Python is advantageous.

• Practical experience in creating products with LLMs, including agents, tool invoking, RAG, prompt engineering, and evaluation, preferably deployed in a production setting.

• Capability to assess AI system quality and implement improvements.

• Interest in technology related to healthcare.

• Awareness of how insurance impacts access to healthcare services.

• A curious mindset and high potential for growth.

• Must have legal authorization to work in France, Belgium, or Spain.

• Must currently reside in, or be open to relocating to, France, Spain, or Belgium.

• Familiarity with React, Python/Flask, and PostgreSQL is beneficial; willingness to learn is acceptable if not already familiar.

🏝️ Benefits

• An engaging work environment with perks aimed at enhancing employee satisfaction and productivity.

• Flexibility for remote work.

• Opportunities for in-person collaboration.

• A forward-thinking working approach and a robust organizational culture.

• Daily deployments and a model of distributed ownership.

• Opportunities for product engagement and ownership.

• Mentorship and avenues for professional development.