Fulfillment Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist Operations Leadership in managing daily operations and project oversight effectively.

• Accountable for the supervision and execution of operational initiatives, both internal and cross-functional.

• Act as the intermediary between the operations department and external partners as necessary, ensuring timely communication of relevant information to the leadership team.

• Directly lead and manage team members, offering guidance, coaching, and support to align with operational goals and nurture a culture of excellence.

• Evaluate and enhance all internal processes, communicating Standard Operating Procedures (SOPs) to all stakeholders quarterly.

• Proactively recognize and address operational risks by implementing corrective action plans while adhering to strict deadlines.

• Oversee and report on weekly, monthly, quarterly, and annual performance metrics.

• Manage carrier network performance, including service level monitoring, cost management, delivery Service Level Agreements (SLAs), exception management, and collaboration on carrier optimization initiatives with 3PLs and transportation providers.

• Support retail operations and fulfillment execution, possessing a strong understanding of EDI process flows (e.g., PO receipt, ASN creation, invoicing), and work cross-functionally to ensure accurate inventory flow, compliant order processing, and service level alignment across wholesale and retail channels.

• Drive analytics and insights throughout operations, utilizing data to guide decision-making and continuous improvement efforts.

⛳️ Requirements

• Bachelor’s degree in Supply Chain, Operations, or a related field.

• 4-6 years of experience in operations management within a manufacturing setting, ideally in the Nutraceutical, Wellness, or CPG sectors; experience in startup/high-growth environments is advantageous, with brand experience preferred.

• 1-2 years of managerial experience, encompassing hiring, coaching, and mentoring.

• Experience with Operational Management Systems and 3PL is essential.

• Familiarity with the eCommerce business model and proficiency in Magento, Skubana, and Salesforce, or similar ERP and CRM systems.

• Strong skills in organization, time management, communication, process orientation, and problem-solving.

• Required travel for on-site audits and 3PL visits, both in-state and out-of-state (one to two times annually).

• A flexible attitude capable of accommodating potential weekend and late-night coverage needs.

• Exceptional interpersonal communication and organizational skills to coordinate project activities.

• Experience in analyzing and documenting functional requirements for eCommerce projects.

• Ability to manage multiple projects under tight deadlines and adapt to changes.

• An entrepreneurial spirit combined with operational skills to ensure self-directed projects and ideas are successfully executed.

🏝️ Benefits

• Fully remote work experience.

• Comprehensive medical, dental, and vision benefits, including an FSA program.

• 401K with employer matching.

• Quarterly Bonus Program.

• Flexible Paid Time Off (PTO).

• Two company-wide wellness breaks each day.

• Complimentary lunch every Tuesday and Thursday via Seamless/Grubhub.

• Monthly wellness stipend.

• Monthly internet stipend.

• Monthly cell phone stipend.

• Annual learning and development stipend.

• Free membership to a meditation app (Headspace).

• Free subscription to Nutrafol.

• Discounts and benefits for pet insurance.