FTZ Support Team Lead

This is a fully remote position, open to applicants in Texas.

📋 Description

• Act as the principal FTZ Support Team Lead and serve as the Tier 2 escalation point for QAD FTZ software.

• Identify and manage complex compliance tickets to greatly minimize Engineering escalations.

• Oversee, guide, and train frontline FTZ Support Agents.

• Collaborate closely with FTZ Product and Engineering leadership.

• Act as the senior technical liaison for major FTZ enterprise accounts.

⛳️ Requirements

• A minimum of 2 years of direct experience in Foreign-Trade Zone (FTZ) operations.

• Familiarity with the interaction between FTZ software and the Automated Commercial Environment (ACE).

• Proven experience in managing FTZ transactions, from CBP Form 214 admissions to shipments from the Zone.

• Strong comprehension of FTZ software integration.

• Ability to troubleshoot and analyze integration files is a significant advantage.

• Prior experience in a leadership or mentoring role.

• Excellent stakeholder management abilities.

🏝️ Benefits

• U.S. benefits package that includes medical, dental, and vision coverage.

• 401(k) plan with company matching contributions.

• Coverage for short-term and long-term disabilities.

• Life insurance provisions.

• Paid time off.

• Parental leave.

• Well-being programs.