Front Desk Security

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Act as the virtual front desk security representative, overseeing and managing access control systems, visitor management tools, and security cameras remotely in real time.

• Welcome and authenticate visitors, contractors, and personnel through virtual platforms and video conferencing tools, verifying their identities and credentials before permitting access to facilities or systems.

• Monitor and address incoming access requests, security alerts, and notifications using access control management systems.

• Keep precise visitor and access logs in line with facility security policies and procedures.

• Collaborate with on-site security staff, facility managers, and law enforcement during security events, unauthorized access attempts, or emergencies.

• Uphold facility security policies and procedures.

• Issue, track, and manage visitor badges and temporary access credentials.

• Supervise multiple security camera feeds and access control dashboards, identifying and escalating potential security issues.

• Communicate security protocols, access procedures, and facility policies to visitors, employees, and stakeholders.

• Maintain security logs, incident reports, and daily activity reports.

• Contribute to the development and continuous enhancement of remote security desk procedures and standard operating procedures (SOPs).

• Assist with after-hours security monitoring and on-call responsibilities as necessary.

• Perform additional duties as assigned in support of the organization's mission.

⛳️ Requirements

• High School Diploma or GED equivalent is required.

• A minimum of 2 years of experience in security, law enforcement, military, or a related field.

• Experience in front desk operations, customer service, or access control management.

• Familiarity with security monitoring systems, access control platforms, or video surveillance systems.

• Outstanding written and oral communication skills in English.

• Proficient in virtual communication platforms, including Microsoft Teams, Zoom, or similar tools.

• Experience with access control management systems, visitor management software, and remote security monitoring tools.

• Strong observational and situational awareness abilities.

• Capability to manage multiple tasks, systems, and responsibilities concurrently.

• Excellent organizational skills and a keen attention to detail.

• Ability to exercise sound judgment and adhere to security protocols with minimal direct supervision.

• Knowledge of laws, regulations, and best practices related to physical security, access control, and handling personally identifiable information.

• Ability to maintain strict confidentiality and exercise discretion.

• Reliable high-speed internet connection and a dedicated, distraction-free remote workspace.

• Capability to obtain and maintain the necessary security clearance.

🏝️ Benefits

• Health, dental, and vision insurance.

• 401K with company matching.

• Flexible spending accounts.

• Paid holidays.

• Three weeks of paid time off.

• Competitive compensation.

• An extraordinary benefits package.