Front Desk Receptionist, Patient Communication Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Respond to incoming patient calls and inquiries related to wellness and aesthetic services, including Hormone Replacement Therapy (HRT), Botox, Fillers, integrative wellness treatments, and personalized healthcare services.

• Oversee appointment scheduling, rescheduling, confirmations, and calendar management.

• Execute follow-up calls with patients after procedures and treatments.

• Conduct patient retention calls and follow-ups at the 4-week mark.

• Distribute outreach messages for Google reviews and oversee review link management.

• Handle patient messaging and communication effectively.

• Assist in managing calendar and email communications.

• Provide support for billing and insurance verification processes.

• Uphold professionalism, confidentiality, and high standards of patient care.

• Facilitate daily front desk and administrative operations remotely.

• Respond to incoming calls in a timely manner to avoid voicemail overflow.

• Perform follow-up calls with patients post-procedure.

• Oversee outreach for Google reviews and efforts to retain patients.

⛳️ Requirements

• Medical education or degree: Not mandatory.

• Previous experience as a Virtual Assistant: Preferred but not essential.

• Medical license (doctor, nurse, PT, etc.): Not required.

• Previous experience in a medical spa, wellness clinic, concierge medical practice, integrative health clinic, or aesthetic practice preferred.

• Understanding of wellness, hormone optimization, and aesthetic terminology/services.

• Experience in patient communication, appointment scheduling, or virtual receptionist tasks is highly desirable.

• HIPAA training and certification preferred.

• Background in customer service, patient care coordination, or virtual receptionist roles is advantageous.

• Must possess proficiency in speaking and writing English clearly.

• Relevant work experience is necessary.

• Ability to provide an NBI clearance and/or Local Police Clearance background check prior to onboarding [mandatory].

• Must be available for video meetings with the camera on when required.

🏝️ Benefits

• Dedicated HR & Contractor Support Team: Access to top-tier support for inquiries, guidance, contract issues, and client communication.

• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.

• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to confidently manage PHI for U.S. healthcare clients.

• Top 1% VA Performance Training: Access to our exclusive training on communication, client management, productivity systems, and best practices to help you excel as a VA and boost long-term client retention.

• Client-Approved U.S. Holidays: Contractors are allowed to take U.S. holidays off in line with the client’s requirements and schedule.

• Client-Approved Paid or Unpaid Time Off: Time off may be granted at the client’s discretion. Paid time off is optional and contingent upon client approval.

• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to enhance your performance.

• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.