Front Desk Care Navigator, Bilingual – Spanish

This is a fully remote position, open to applicants in Dominican Republic.

📋 Description

• Respond to calls in a timely and professional manner, serving as the initial contact for patients and their families.

• Assist patients through the intake procedure, ensuring all necessary forms are completed.

• Help with scheduling appointments and direct patients to the relevant teams.

• Accurately and promptly process referrals and medical orders.

• Coordinate the requests and transfer of medical records to external facilities while adhering to HIPAA regulations.

• Address patient concerns swiftly and with empathy to provide a “white glove” experience.

• Identify patients who may need extra support and connect them to appropriate care navigation and coordination services.

• Manage patient copays and coinsurance, coordinating with billing staff as necessary.

• Offer basic technical assistance for virtual visits, including video setup and login troubleshooting, in collaboration with patient IT support.

⛳️ Requirements

• Bilingual in Spanish.

• 2–3+ years of experience in healthcare, medical reception, patient services, or call center support.

• Required experience in U.S. healthcare.

• Registered Nurse (RN) license is highly preferred but not mandatory.

• Exceptional phone presence and communication abilities, with a capacity to converse clearly and empathetically with older adults.

• Strong organizational capabilities and attention to detail; adept at handling multiple priorities.

• Familiarity with virtual care platforms, scheduling systems, and collaboration tools, including EMRs, Zoom, Slack, and call center software.

• Dependable high-speed internet connection.

• Availability to work U.S. business hours, accommodating either Eastern Time or Pacific Time.

🏝️ Benefits

• Competitive salary with opportunities for career advancement.

• Stable, long-term role within a mission-driven U.S. healthcare organization.

• Training and mentorship in dementia care and excellence in patient experience.

• Opportunities for career growth in care navigation, clinical operations, patient experience, or quality assurance.

• Fully remote working arrangement.

• Full-time schedule of 40+ hours per week.